Privacy Policy

Last updated: February 16, 2026

CompanionCare ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Personal Information

We collect information you provide directly, including:

Account Information: Name, email address, phone number, password, and date of birth.
Care Recipient Information: Name, address, health conditions, allergies, medications, dietary restrictions, mobility notes, access instructions, and emergency contacts.
Companion Information: Name, address, work experience, certifications, background check results, hourly rate, availability, and profile photos.
Payment Information: Billing address and payment card details (processed securely via Stripe — we do not store full card numbers).

Health Information

We collect health-related information about care recipients including medical conditions, allergies, medications, vital signs recorded during visits, and health observations made by companions. This information is used solely to provide appropriate care and is handled with enhanced security measures.

Automatically Collected Information

Location Data: GPS coordinates collected during companion clock-in/clock-out for visit verification.
Device Information: Browser type, operating system, and device identifiers.
Usage Data: Pages visited, features used, and interaction patterns.
Photos: Arrival photos taken by companions for visit verification purposes.

2. How We Use Your Information

Purpose	Data Used
Provide and manage companion care services	Account info, care recipient details, scheduling data
Match companions with appropriate care recipients	Location, skills, availability, care needs
Process payments and billing	Payment information, subscription details
Verify visit completion	GPS location, timestamps, arrival photos
Monitor care quality and safety	Visit reports, health observations, escalations
Communicate with you	Email, phone number, notification preferences
Comply with legal obligations	All relevant data as required by law

3. Information Sharing

We share your information only in the following circumstances:

Between Users: Care recipient information is shared with assigned companions to enable appropriate care. Companion profiles are shared with families for selection purposes.
Service Providers: We use third-party services including Stripe (payments), Resend (email), and cloud hosting providers. These providers are bound by contractual obligations to protect your data.
Legal Requirements: We may disclose information when required by law, court order, or government regulation.
Safety: We may share information when we believe it is necessary to prevent harm to a care recipient, companion, or other individual.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication with JWT tokens and refresh token rotation
Role-based access controls limiting data access to authorized personnel
Regular security audits and monitoring
Audit logging of all administrative actions

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we retain certain data as required by law or for legitimate business purposes (such as resolving disputes). Visit reports and health records are retained for a minimum of 7 years in accordance with Florida health information retention requirements.

6. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data, subject to legal retention requirements
Portability: Receive your data in a structured, machine-readable format
Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@companioncare.live.

7. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

8. Florida-Specific Provisions

Florida residents may have additional rights under the Florida Digital Bill of Rights (effective July 1, 2024). This includes the right to know what personal data is collected, the right to delete personal data, and the right to opt out of the sale of personal data. CompanionCare does not sell personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on our platform. The "Last updated" date at the top indicates when the policy was last revised.

10. Contact Us

For privacy-related questions or concerns:
CompanionCare — Privacy Team
Email: privacy@companioncare.live
Broward County, Florida